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FAQs

Find answers about rentals, payments, vehicle policies, insurance, pickup, and more.

General

General FAQs

What is Scudo Xpress?

Scudo Xpress is a vehicle rental and fleet solutions company focused on providing reliable, affordable vehicles for rideshare, delivery, travel, and everyday transportation needs.

We focus on:

  • Reliable vehicles
  • Professional support
  • Flexible rental options
  • Fast communication
  • Operational transparency

Drivers must:

  • Be at least 28 years old
  • Have a valid driver’s license
  • Provide required verification documents
  • Meet eligibility and screening requirements

We offer:

  • Daily rentals
  • Weekly rentals
  • Long-term rentals

Account approval may take up to 24 hours after all required documents, including a valid driver’s license and proof of income, have been submitted and reviewed.

Booking

Booking & Payments

How do I reserve a vehicle?

Vehicles can be reserved online through our booking platform or by contacting our team directly for availability.

Yes, all rentals will require a refundable security deposit.

No. All vehicles are available for pickup only at the scheduled pickup location.

Payments are due at the agreed scheduled time each rental period. Consistent on-time payments are required to maintain active rental status.

No. All rental payments are due on the scheduled payment date and time outlined in the rental agreement.

Failure to make payment or communicate with management will result in:

  • Suspension of rental privileges
  • Vehicle disablement
  • Retrieval of the vehicle
  • Additional fees

Yes. Rental extensions may be available based on vehicle availability and account standing. All rental payments must be current in order to qualify for an extension. Additional rental days will be charged at the current daily rental rate.

Extension requests must be submitted prior to the end of the current rental period.

Policies

Vehicle Rules & Policies

Can I smoke in the vehicle?

No. Smoking or vaping inside any Scudo Xpress vehicle is strictly prohibited and may result in cleaning fees and/or termination of the rental agreement.

Yes. Vehicles must be returned with the same fuel level provided at pickup unless otherwise stated.

Contact us immediately before continuing to drive the vehicle. Safety concerns should always be reported first.

All vehicles may utilize GPS tracking and telematics for safety, theft prevention, maintenance monitoring, and operational purposes.

No. Only approved drivers listed on the rental agreement are authorized to operate the vehicle.

  • Unauthorized drivers are strictly prohibited unless approved in writing by management.
  • Additional fees may apply for approved additional drivers.
  • All drivers must complete the required verification and approval process with Scudo Xpress prior to operating the vehicle.

Support

Maintenance & Support

Who handles maintenance?

Scudo Xpress coordinates routine maintenance and mechanical servicing to keep vehicles safe and reliable.

If maintenance or repairs are needed:

  • We may schedule service immediately
  • A temporary swap vehicle may be offered based on availability
  • Communication and payment status must remain current

Authorized service locations will be provided by management. Receipts and service documentation may be required for reimbursement approvals.

Insurance

Insurance & Accidents

What happens if I’m involved in an accident?

Pull over when safe. Check for injuries. Call 911. Report all accidents immediately. Failure to report incidents promptly may violate rental terms and impact coverage eligibility.

Renters are responsible for damages, deductibles, violations, or uncovered losses depending on the circumstances and agreement terms.

Insurance coverage is included with the rental and reflected within the rental pricing.

Pickup

Pickup & Return

How does pickup work?

Rentals are completed through a 15-minute scheduled pickup appointment and allow drop-off for 20 minutes for vehicle inspection.

Vehicles are inspected before and after rental periods for:

  • Cleanliness
  • Damage
  • Tire condition
  • Fuel level
  • Mechanical concerns

Late returns or late rental payments may result in additional charges and could affect future rental eligibility.

  • A 25% late fee may be applied for payments not submitted by the scheduled rental due time.
  • Continued delays or lack of communication may result in suspension or termination of the rental agreement.

Renters are encouraged to communicate in advance regarding any scheduling or payment issues with Scudo Xpress.

Yes. We work with many drivers seeking long-term transportation solutions and flexible mobility options.

Expectations

Rental Expectations

What do you expect from renters?

We expect:

  • On-time payments
  • Clear communication
  • Respectful vehicle care
  • Compliance with rental policies
  • Immediate reporting of issues or accidents

Rental agreements may be suspended or terminated for violations including, but not limited to:

  • Repeated late payments
  • Lack of communication regarding the rental
  • Unauthorized drivers operating the vehicle
  • Smoking inside the vehicle
  • Reckless or unsafe driving
  • Illegal activity involving the vehicle
  • Driving outside of the approved service or operating radius without authorization
  • Failure to follow vehicle maintenance or safety instructions
  • Misuse or neglect of the vehicle

Scudo Xpress reserves the right to suspend or terminate rentals that violate company policies or rental agreement terms.